ParcelHero Reviews

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Parcel not delivered back to the owner after cancellation

ParcelHero - Parcel not delivered back to the owner after cancellation
ParcelHero - Parcel not delivered back to the owner after cancellation
ParcelHero - Parcel not delivered back to the owner after cancellation
My brother sended me a device {gaming cpu} from Uk England to India Delhi but due to some reason I had returned it back to the sender and my brother payed all the charges but then after it is still in India many a days ago no progress is showing Just by saying it has been went for payment duty and charges please I request you to help me its my last hope through this message

User's recommendation: Don’t use this platform it’s all full of frodnes.

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ID
#2142632 Review #2142632 is a subjective opinion of poster.
Service
Parcelhero Delivery Service
Pros
  • Non
Cons
  • Non
  • Everything bad
Preferred solution
Not delivered back to the sender

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New Reviewer

I need to talk to someone about my failed delivry

I have a complicated problem with a parcel and the drop off will not be accepting any parcels. I wish to change my dropoff location. Please advise as to how I can do that. Thanks
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ID
#3267549 Review #3267549 is a subjective opinion of poster.
Location
Wanstead, England
Loss
$25
Preferred solution
Full refund

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New Reviewer

Disgraceful took a day off work to ensure my package was collected. No collection of my package. If my package is late i will be penalised. Parcel Hero are no hero. the web site isuseless

ParcelHero - Disgraceful took a day off work to ensure my package was collected. No collection of my package. If my package is late i will be penalised. Parcel Hero are no hero. the web site isuseless
providing me with case reference numbers on all my emails to them is a waste of time. I spent all day at home awaiting a collection of my parcel. No one came all day to collect. A wasted day for me, danger now that my important parcel will not arrive on time and thus cost me money. I might consider a civil court case for failed service provision and sue for damages. Never going to use this invisible parcel company. the only good hero is a dead one and thats what this should be.oid like the plagueav

User's recommendation: Do not use this company, poor service, zero communication and the for the price its well worth going direct to anyone else.

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ID
#3265485 Review #3265485 is a subjective opinion of poster.
Location
Nottingham, England
Loss
$145
Preferred solution
Deliver product or service ordered
New Reviewer

Complaint

They attached someone elses delivery instructions to my package, delivered it to the "neighbour" in a city 5h away and then insisted that it's my fault. I have not got my package and they blocked me.

User's recommendation: Not recommended, outrageous customer service.

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ID
#3265414 Review #3265414 is a subjective opinion of poster.
Pros
  • Cheap
Cons
  • Too many to mention
  • Theives
Loss
$60
Preferred solution
Deliver product or service ordered

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New Reviewer

Tracking number: CK24647****GB

ParcelHero - Tracking number: CK24647****GB
ParcelHero - Tracking number: CK24647****GB
I sent 3 packages and the shipment was canceled because the shipping details were out of standard, but only 2 were returned. I need to know where 1 of my packages is. Please I need this urgently.
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ID
#3257433 Review #3257433 is a subjective opinion of poster.
Location
Hove, England
Loss
$90
Preferred solution
a package that was not returned and the refund
New Reviewer

Complaint snd refund

U booked and paid for a parcel to be delivered in Paris France. It was collected by DPD on 20th of December. My daughter paid the Customs charge snd received a message that the parcel would arrive on the 23rd. It never did. Nobody at DPD or Chronopost could say what the problem was . These were Christmas presents so we were all very upset and disappointed. The parcel has now come back to me. I want a refund of what both my daughter and I paid. Please do this ASAP The tracking numbers are FR-CHR-0404-IVN8 1550 16* *** 1417 The invoice number is 303880**** Regards Dr P Sandhu
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ID
#3257393 Review #3257393 is a subjective opinion of poster.
Location
Newcastle Upon Tyne, England
Preferred solution
Full refund

Return of parcel

ParcelHero - Return of parcel
ParcelHero - Return of parcel
Good Morning, I sent a parcel to my son & his wife for Christmas it was collected on 16th December 2021, to be delivered to Donal Corr 1114 Lakeside Drive East, Highlands Lakes, New Jersey, United States of America.07422-****.. I arrived in New Jersey America on 21st December to visit my son for Christmas. Both of us received a text saying that the parcel was to be delivered on 23th December. The following day I received a text to say there was a parcel delivery to my house in Enniskillen, N Ireland, it was left at my front door. I contacted my daughter to bring it to my house. Both my son and I tried to contact your company with no success. I was given no explanation why this happened, I have used your company before to send parcels to America with no problems. As you are aware this costed me £57, to get it delivered back to myself. Awaiting your reply. Frances Quinn.

User's recommendation: Track your package.

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ID
#3254733 Review #3254733 is a subjective opinion of poster.
Location
Coleraine, Northern Ireland

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Verified Reviewer
New Reviewer

Billing mistake

They made mistake with customs declaration - doubled everything up 2 instead of 1 items - while trying to resolve this through DPD parcel was returned and now they have charged me for that as well

User's recommendation: Do not use parcel hero AND parcel monkey.

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ID
#3249441 Review #3249441 is a subjective opinion of poster.
Location
Chadwell Heath, England
Cons
  • No phone numbers to contact them
  • Did not do the job correctly
Loss
$37
Preferred solution
Refund of return delivery, send parcel again with correct customs declaration as provided by me with correct codes and costs and number of items
New Reviewer

Enquiry

Janine Wright 31 Silverstone road burton Latimer shipped to Australia but received email saying returned
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ID
#3249288 Review #3249288 is a subjective opinion of poster.
Location
Hailsham, England
Preferred solution
I want to know where parcel is

Damaged parcel

Booked through Parcel Hero, poorly delivered be UPS. Impossible to get through to Parcel Hero to resolve. The phone number doesnt work, just cuts of.

User's recommendation: Don’t use.

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ID
#3246489 Review #3246489 is a subjective opinion of poster.
Location
Eastbourne, England

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Verified Reviewer
New Reviewer

Conplaint

Shocking experience. Avoid at all costs. I was sending a fun package to a friend's workplace. I had no time to drive the 6 miles myself and decided to pay the money. It was delivered 7days later!!! NDAY was plastered all over the package, not 7DAY ! This whole experience cost over £17, a load of stress and aggravation and a week to travel to a well known building 6 miles away. Trying to complain is adding to the misery. Customer services will not take accountability whatsoever. The worst customer experience I have ever had in my entire life. DO NOT USE THIS COMPANY. WALK THERE. YOUR PARCEL WILL GET THERE QUICKER.

User's recommendation: AVOID AVOID AVOID.

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ID
#3234771 Review #3234771 is a subjective opinion of poster.
Location
South Shields, England
Loss
$17
Preferred solution
Full refund

My parcel 155080****5646

On the 2nd of December 2021 I booked (£16.80) delivery of a parcel to Dirk THIESSEN Mittelweg 40 22926 Ahrensburg Germany . The parcel was collected on Friday 3rd December 2021 but never arrived in Germany. Collection No 0169096**** Collection 3rd Dec 15:42
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ID
#3234142 Review #3234142 is a subjective opinion of poster.
Location
Southampton, England
Loss
$50

My parcel 155080****5646

On the 2nd of December 2021 I booked (£16.80) delivery of a parcel to Dirk THIESSEN Mittelweg 40 22926 Ahrensburg Germany . The parcel was collected on Friday 3rd December 2021 but never arrived in Germany.
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ID
#3234134 Review #3234134 is a subjective opinion of poster.
Location
Southampton, England
New Reviewer

Parcel not collected

I ordered for a parcel to be collected they took the money out of my bank and i have received no correspondence from them since.and the parcel hasnt been collected on trying to contact them all i can get is a mailbox number
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ID
#3231855 Review #3231855 is a subjective opinion of poster.
Location
Burton-On-Trent, England
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Poor customer service

Parcelhero used UPS to collect my package which Ive paid £104 to deliver to the USA. Ive purposely waited in all morning only to find a note to say theyd called. Obviously tapped on the door as lightly as he could and pushed the pre-written card through the door and left as quickly as he could.

User's recommendation: Stand at the open front door all day.

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ID
#3231778 Review #3231778 is a subjective opinion of poster.
Location
Leeds, England
Cons
  • Ups do not collect
Preferred solution
Deliver product or service ordered

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